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Advertising cookies - Provide meaningful, targeted content when using this website and other platforms.
For more detailed information about the cookies we use, see our Cookies page.
Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.
Analytics cookies
We'd like to set Google Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our 'Cookies page'.
Social Media / Embedded Media cookies
We'd like to allow Social Media cookies to provide a richer experience. These cookies will allow us the ability to list Fife Council tweets and Facebook posts, Google maps, audio clips & Videos on some of our pages. Our videos use Youtube's privacy-enhanced mode.
Advertising cookies
These cookies allow us to show relevant adverts to the content you are viewing. They also provide the ability to deliver targeted online advertising across other platforms like Facebook, Google, Instagram and the Quantcast network.
Concessions
Fife Council’s customer charter sets out our commitment to you.
Excellent customer service
We’ll be responsive - dealing with enquiries quickly and within any specific times that apply to each area of work
We’ll be positive and respectful
We’ll be human and show empathy
We’ll be informative – letting you know about the different ways you can get in touch, especially where we could provide the service more efficiently such as online
We’ll make sure you can easily contact us
Excellent information
We’ll provide clear, accurate information online and in any direct communications with you
We’ll review public information regularly and make necessary updates and edits
We’ll ensure information is accessible
Always professional
We’ll be polite
We’ll be clear and use everyday language rather than jargon
We’ll be helpful even if the enquiry isn’t something we can personally help with - sorting it there and then if possible, or passing it on and letting you know what will happen next and who to contact
We’ll organise an interpreter, signer, translation or alternative format if you need this
We’ll check if there is anything else we can help you with
What do we expect in return?
Please treat us with courtesy and respect.
We value your feedback – tell us what’s working as well as what isn’t