Concessions

Fife Council’s customer charter sets out our commitment to you.

Excellent customer service

• We’ll be responsive - dealing with enquiries quickly and within any specific times that apply to each area of work
• We’ll be positive and respectful
• We’ll be human and show empathy
• We’ll be informative – letting you know about the different ways you can get in touch, especially where we could provide the service more efficiently such as online
• We’ll make sure you can easily contact us

Excellent information

• We’ll provide clear, accurate information online and in any direct communications with you
• We’ll review public information regularly and make necessary updates and edits
• We’ll ensure information is accessible

Always professional

• We’ll be polite
• We’ll be clear and use everyday language rather than jargon
• We’ll be helpful even if the enquiry isn’t something we can personally help with - sorting it there and then if possible, or passing it on and letting you know what will happen next and who to contact
• We’ll organise an interpreter, signer, translation or alternative format if you need this
• We’ll check if there is anything else we can help you with ​​​​​​​

What do we expect in return?

Please treat us with courtesy and respect.

We value your feedback – tell us what’s working as well as what isn’t

Here's how you can get in touch:

• Contact us
• Give feedback
• Make a complaint