Concessions

You can use this form to:

• report a missed bin collection
• request a new or replacement bin or small kitchen caddy (including newly built properties)
• report a damaged bin
• request sacks
• request a bin to be removed

Please note, you can only report individual missed bin collections after 4:30pm on the day of collection, and within four calendar days of the date it was scheduled to be picked up on.

The form can be used to report a bin issue for your own property or for someone else's property.

This form is only to be used for domestic bins.

We also offer a range of other domestic waste reporting services within this form.

Before you start

To use this service you will need:

• The address and postcode (for wheelie bins)
• Any details specific to the issue you are reporting such as date and times, or bin type

Larger bins can be requested via the Request a larger blue bin or additional grey, green, or brown bin form

You can find out about how we manage the personal information you provide by reading the privacy policy.