Concessions

It is important that all customers and service users can access and understand our information.

Please let a member of staff know if you need help, they will then be able to arrange the appropriate support.

You can contact us in the first instance via General Enquiries - 03451 55 00 00 (Monday - Friday 8 am - 6 pm)

British Sign Language users

British Sign Language (BSL) users can contact the Council using the ContactScotland-BSL app.

Contact Scotland BSL is Scotland’s British Sign Language Interpreting Video Relay Service (VRS) which lets you get in touch with all of Scotland’s public bodies and third-sector organisations.

To find out more about the service visit contactscotland-bsl.org

Alternative formats

You can request Council documents in alternative formats - 03451 55 55 00

Language Lines

We offer six different language translation telephone lines:

• Arabic - 03451 55 55 77
• Bengali - 03451 55 55 99
• Chinese - 03451 55 55 88
• Polish -  03451 55 55 44
• Punjabi - 03451 55 55 66
• Urdu - 03451 55 55 66

Deaf Communication Service

The Deaf Communication Service provide:

• Qualified British Sign Language Interpreters
• Hands-On Interpreters
• Deafblind Guide Communicators
• Lip Speakers
• Electronic Notetakers

For further information see the links below:

• Deaf Communication Service (Fife Council)
• Language Identification Card