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The Priority Services Register (PSR) is a free service provided by suppliers and network operators to customers in need.
You can receive the services available if you:
Each energy supplier and network operator maintain their own register.
There are other circumstances where the Priority Services Register may be able to assist with those who may be deemed to be more vulnerable, for example:
Benefits of the Priority Service Register
How to sign up to the Priority Services Register
To be added to the register, you simply need to contact your energy supplier, you can find their contact details on your energy bill.
If you have a different supplier for your gas and electricity, you need to contact them both. If you switch supplier, you’ll need to register for the service again with them.
To learn more about the free help and support that is available in your area and check if you are eligible, visit the PSR Scotland website.